![]() Update your device to the latest version of iOS or iPadOS. Go to Settings > General > Date & Time and turn on Set Automatically. Make sure that you have the correct phone number or email address listed. If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps. Learn what to do if you can't activate FaceTime. If you see "Waiting for Activation," turn FaceTime off and then on again. Go to Settings > FaceTime and make sure that FaceTime is on. If you're using an iPad, you might see Settings > Cellular Data. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Learn more if you're using router, firewall, or security software that restricts internet access. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection. If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps: If you use Wi-Fi, FaceTime requires a broadband connection. Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues: Use a fast connection to avoid sound quality issues with FaceTime If you have issues with Messages after you set up a new device, you can also update your Messages settings. Type the name or number you want to call in the entry field at the top, then tap to make a video call. Tap the phone number that you want to use with FaceTime. In FaceTime, tap New FaceTime near the top of the screen. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on. Make sure that your phone line turned on. ![]() Update your device to the latest version of iOS or iPadOS if needed. If you experience issues with receiving a FaceTime call after set up, update your device with the following steps: Update your FaceTime settings after you set up a new device To do this, end the current call and then make a new call. Check whether a FaceTime feature is availableįaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.Ĭall forwarding isn't available with FaceTime.Ī FaceTime call can't be switched into a phone call or a FaceTime audio call. Otherwise, you might have issues for one of these reasons. You need a cellular or Wi-Fi connection to use FaceTime on your iPhone or iPad. If you can't make or receive a FaceTime call on your iPhone or iPad
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